revioGetting Started with Revio: A Complete Guide
Step-by-step tutorial on setting up your digital loyalty program with Revio. From card design to customer enrollment in under 10 minutes.
Welcome to Revio! This guide will walk you through everything you need to know to launch your digital loyalty program. Whether you're running a coffee shop, restaurant, salon, or retail store, you'll be up and running in under 10 minutes.
Step 1: Create Your Account
Getting started is simple:
- Visit revio.app/signup
- Enter your email and create a password
- Verify your email address
- Complete your business profile
Pro tip: Use your business email for a more professional appearance in customer communications.
Step 2: Design Your Loyalty Card
Revio offers two approaches to card design:
Option A: Choose a Template
Browse our library of professionally designed templates and customize:
- Your logo
- Brand colors
- Reward text
- Business information
Option B: Start from Scratch
Use our visual card designer for complete control:
- Drag and drop elements
- Custom backgrounds
- Multiple font options
- Barcode style selection
Key Design Elements
Every effective loyalty card includes:
| Element | Purpose |
|---|---|
| Logo | Brand recognition |
| Business name | Clear identification |
| Stamp/point display | Progress visualization |
| Reward description | Customer motivation |
| Barcode/QR | Scanning capability |
Step 3: Configure Your Program
Set up the mechanics of your loyalty program:
For Stamp-Based Programs
- Total stamps needed: How many visits before a reward?
- Reward description: What does the customer receive?
- Stamp value: One stamp per visit, or based on spend?
For Points-Based Programs
- Points per dollar: How much spending earns points?
- Redemption thresholds: What rewards are available at different levels?
- Bonus opportunities: Double points days or special promotions?
Step 4: Generate Enrollment Materials
Revio creates everything you need to start enrolling customers:
QR Codes
Perfect for:
- Table tents
- Counter displays
- Window decals
- Receipt printing
Enrollment Links
Share via:
- Email campaigns
- SMS messages
- Social media
- Your website
Printable Materials
Download ready-to-print:
- Posters (various sizes)
- Table cards
- Staff badges
Step 5: Train Your Staff
A smooth launch requires prepared staff. Here's what they need to know:
Scanning Basics
- Open the Revio staff app
- Tap "Scan"
- Point camera at customer's pass
- Confirm the stamp/points added
Common Customer Questions
"How do I get the card?"
"Just scan this QR code with your phone camera, and it will add directly to your Apple or Google Wallet!"
"I don't see the card anymore."
"Open your Wallet app and look for our card. If you can't find it, scan our QR code again to re-add it."
"Can I use this at your other location?"
"Yes! Your loyalty card works at all our locations."
Step 6: Launch and Promote
Make your launch memorable:
Day-of Launch Ideas
- Offer double stamps for the first week
- Give existing customers a head start with bonus stamps
- Announce on social media with a special offer
Ongoing Promotion
- Mention the program at every transaction
- Include QR codes on receipts
- Display enrollment signage prominently
- Train new staff immediately
Monitoring Your Success
After launch, use the Revio dashboard to track:
- Enrollments: New customers joining daily
- Active users: Customers who've visited recently
- Redemptions: Rewards being claimed
- Visit frequency: How often customers return
Best Practices for Success
Based on data from thousands of Revio merchants:
- Keep it simple — 8-10 stamps is the sweet spot
- Make rewards valuable — A free item, not just a small discount
- Remind customers — Use push notifications thoughtfully
- Celebrate milestones — Congratulate customers on rewards
- Train consistently — New staff should mention the program to every customer
Need Help?
Our support team is here for you:
- Email: hello@revio.app
- Response time: Usually within 2 hours during business hours
- Help center: Detailed guides and video tutorials
You're Ready to Go!
That's it! You now have everything you need to launch a successful digital loyalty program. Remember:
- Start simple and iterate
- Listen to customer feedback
- Check your analytics regularly
- Don't be afraid to adjust your program
Welcome to the future of customer loyalty. We're excited to be part of your journey!
Questions? Our team is ready to help. Contact us anytime.